Clerical Aide (Box Office Associate) (Finance)

POSITION TITLE: Clerical Aide (Box Office Associate) (Hourly)
REQUISITION #: req7967
DEPARTMENT: Cultural Services
LOCATION: LINCOLN CENTER
BENEFIT CATEGORY: Variable Hourly View Classifications & Benefits
EMPLOYMENT TYPE: Part-Time Hourly
HOURLY RATE: $15.75 per hour
SELECTION PROCESS: Application deadline is 3:00 p.m. MT on 2/7/2025.

The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile. Post-offer background check required for external applicants.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. The City may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

To learn more about The City of Fort Collins and Our Community, please read Our Community and Our Organization Brochure

JOB SUMMARY:
Work with the public providing unsurpassed customer service to maximize patron satisfaction and amplify sales/revenue opportunities.

ESSENTIAL DUTIES:
-Interact positively, work cooperatively, and communicate effectively with patrons, clients and staff to deliver the highest level of customer service
-Administer customer service functions in a timely, courteous, and professional manner including, but not limited to, processing cash, check, credit card, and gift card transactions; refund transactions; ticket transfers; compensation vouchers; seating change requests; facilitating group sales; issuing complimentary tickets; and processing ticket renewals
-Learn and memorize computerized ticketing functions, seating charts and Box Office procedures
-Maintain accurate cash bag and cash drawer balances and run reconciliation reports
-Perform ticketing procedures using customized software, at the counter, over the phone and online; and troubleshoot ticketing equipment issues
-Answer questions ranging from events and seating to livestreaming and general show information
-Meet individual event demands by facilitating merchandise sales when needed
-Learn the organizational structure of the Lincoln Center and various personnel of presenting organizations
-Perform other duties as needed, including filing will call, alphabetizing, stuffing envelopes, labeling, and occasional office maintenance
-Arrive on time as scheduled and being dressed appropriately

City Competencies

• Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.
• Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.
• A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.
• A desire and ability to utilize digital tools for organizational information, individual, and teamwork.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
-Minimum of 1 year of recent customer service experience
-High School diploma or GED
-Computer proficiency and the ability to effectively learn and utilize related software and hardware
-Excellent customer service skills with strong ability to communicate and diffuse possibly volatile situations with tact
-Ability to read, write and alphabetize
-Knowledge of math, accounting functions and cash management procedures
-Ability to communicate effectively, verbally and in writing
-Ability to establish and maintain effective working relationships with co-workers and patrons
-Attention to detail and ability to handle multiple tasks effectively
-Must be proactive, able to prioritize, and adapt in a diverse, ever-changing and bustling environment
-Ability to work efficiently, independently, and in an organized manner to complete projects
-Available to work flexible hours including evenings, weekends and possibly some holidays

WORKING CONDITIONS:
Work is performed in a multi-use theatre and conference facility.
Work must be performed efficiently and quickly, sometimes under pressure, in an ever-changing work environment.

PHYSICAL DEMANDS:
Duties involve medium level physical demands, which include standing, stooping, crouching, reaching, grasping, as well as lifting and carrying supplies as needed (maximum 50 lbs.). Manual dexterity sufficient to operate a computer and other office equipment associated with ticket sales. Visual and hearing acuity sufficient to assist patrons as needed.

EQUIPMENT UTILIZED:
This position utilizes a computer with keyboard, monitor, credit card swipe, mouse, ticket printers, fax machine, copier/scanner, and telephones with multiple incoming lines.

General Appearance and Dress Code:
-From the City's Policies and Procedures Manual: In the interests of presenting a professional image to the public, employees are required to use good judgment in determining their dress and appearance, especially employees who have contact with the public.
-Adhere to Lincoln Center Box Office dress code
-City employee badges must be worn at all times while on duty
-Clean, well-groomed appearance at all times
The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call (970) 221-6535 for assistance.

Notice Regarding Medical and/or Recreational Marijuana Use:
Because the possession and use of marijuana, whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy.

The City of Fort Collins is an Equal Opportunity Employer. Applicants are considered for positions for which they have applied without regard to race, color, religion, creed, national origin or ancestry, sex, sexual orientation (including perceived sexual orientation), gender identity and expression, disability, age 40 years or older, pregnancy or related condition, genetic information, and, in certain specific circumstances, marriage to a coworker or any other status protected under federal, state, or local law.

POST OFFER BACKGROUND CHECK REQUIRED FOR EXTERNAL APPLICANTS.

Note: Some information in your application may be public information under the Colorado Open Records Act.JOB SUMMARY:
Work with the public providing unsurpassed customer service to maximize patron satisfaction and amplify sales/revenue opportunities.

ESSENTIAL DUTIES:
-Interact positively, work cooperatively, and communicate effectively with patrons, clients and staff to deliver the highest level of customer service
-Administer customer service functions in a timely, courteous, and professional manner including, but not limited to, processing cash, check, credit card, and gift card transactions; refund transactions; ticket transfers; compensation vouchers; seating change requests; facilitating group sales; issuing complimentary tickets; and processing ticket renewals
-Learn and memorize computerized ticketing functions, seating charts and Box Office procedures
-Maintain accurate cash bag and cash drawer balances and run reconciliation reports
-Perform ticketing procedures using customized software, at the counter, over the phone and online; and troubleshoot ticketing equipment issues
-Answer questions ranging from events and seating to livestreaming and general show information
-Meet individual event demands by facilitating merchandise sales when needed
-Learn the organizational structure of the Lincoln Center and various personnel of presenting organizations
-Perform other duties as needed, including filing will call, alphabetizing, stuffing envelopes, labeling, and occasional office maintenance
-Arrive on time as scheduled and being dressed appropriately