Workflow Coordinator (Legal)

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

The Workflow Coordinator will be providing excellent customer service coordinating the workflow of the department and handling the administrative duties. A Workflow Coordinator must work with other Coordinators and Supervisors to assure smooth transition between projects. The role will provide suggestions, be pro-active, and lead and motivate staff to ensure first-rate employee/staff relations.  This position is located at a client office.

Essential Job Responsibilities:

• In concert with the department manager, the Workflow Coordinator supports the law firm's Client Relationship Management (CRM) program: InterAction.

• The Workflow Coordinator works closely with the Client Development department, IS department, and secretaries.

• Act as point of contact for inquiries related to InterAction and other support needs as requested by firm staff.

• Duties include screening and acting upon the daily DCM tickets, as produced by users in the firm and the Vuture and IQ integrations.

• Assists the Client Development department in their creation and maintenance of marketing lists.

• Assists in increasing quality of contacts within InterAction by identifying duplicates and missing information in contact fields.

• Utilize organizational and communication skills, with a strong attention to detail and a pleasant and professional demeanor, to provide exceptional customer service to those attorneys and staff using the InterAction Department
• Manage and prioritize workflow during shift to meet deadlines
• Perform all duties of a Document Specialist when applicable
• Coordinate workflow from and to other colleagues using the email, written instructions and/or verbal communication
• Provide exceptional customer service through various forms of communication including work requests, emails, telephone, and messages
• Work with Supervisor to maintain, update, and implement department procedures and instructions
• Apprise Supervisor of problems or potential problems, while able to work independently
• Strong problem-solving skills and comfort with technology and learning new programs
• Assist in other Document Processing and Firm projects and functions as needed

Qualifications & Characteristics:

• High School Diploma or GED
• 0-2+ years' experience demonstrating technical proficiency preferred
• Familiarity with legal terminology and law firm environment required
• Intermediate knowledge of Document Management Systems (DMS) and Microsoft Office applications (Excel, Outlook, Word, and PowerPoint)
• Excellent skills in spelling, grammar, punctuation, sentence structure, and proofreading
• Ability to organize and prioritize multiple assignments
• Strong initiative required; ability to work independently with minimal direct supervision
• Ability to excel under pressure and provide quality work product
• Possess strong communication, interpersonal, teamwork and customer service skills

The Compensation range for this role is 25.47 to 31.84 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.