Customer Service Representative (Administrative)
Alaska Marine Lines is looking for an energetic and motivated individual to join our Customer Service department! Our business continues to grow, and we are seeking a Customer Service Representative to fill our Billing role. Are you a great multitasker? Do you enjoy helping others? If so, we want to hear from you!
Essential Duties and Responsibilities include the following. Other duties may be assigned:
- Review and process bills of landing for complete information and determine commodities for rating.
- Rate shipments by applying company tariff and contract rates using company computer programs.
- Answer a variety of internal or external customer information requests by phone, e-mail, fax or in person regarding rates and billing.
- Occasionally physically verify cargo information or obtain cargo measurements.
- Occasionally collect and scan bills of ladings.
- Collect payment from customers as needed.
- Employ training received on AML's Customer Experience Initiative.
- Follow established processes & adjust to changing processes as the company strives for continuous improvements.
- Carry out all duties with a strong commitment to excellent customer service.
Qualifications:
- Ability to meet a flexible work schedule based on the needs of the company.
- Ability and willingness to work overtime as required.
- Ability to plan, organize and prioritize work to meet schedules/deadlines.
- Regular attendance and timeliness are essential functions of this position. Daily physical presence is required, hybrid work schedule may be considered once fully trained and based on job requirements.
- Ability to work alone and as part of a team with minimal supervision.
- Must be flexible and adaptive to constant changes and be able to work in a high stress face-paced environment.
- PC skills required: Windows, Excel, Outlook, keyboarding proficiency. Ability to learn in-house software.
- Ability to work with several computer programs on multiple screens at a time.
- Keyboard and ten-key by touch
Your Benefits will include:
- Paid Time off – start with 17 days paid time off a year (PTO) + additional extended leave paid time
- Paid Holidays - 8 paid holiday a year in additional to PTO (New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day)
- Health Insurance - medical, dental and vision with low employee contributions
- Health Insurance for your family – we also contribute to medical, dental and vision for your family
- 401(k) with company match + additional annual retirement contribution
- Life Insurance and AD&D – we pay for at no cost to you
- Long term disability – we pay for at no cost to you
- Employee Assistance Program
- Opportunities for professional development and career advancement
- Educational Assistance with our tuition reimbursement program
- Family friendly work hours (closed on weekends and paid holidays)
- Discretionary Bonus Program
- Competitive wages with annual performance and wage reviews
- On-Demand Pay with Dayforce Wallet
