Software Support Specialist (Information Technology)
Software Support Specialist
Location: Corporate Office - Indianapolis, IN
Creating Value Through Vibrant Communities
With expertise in market-rate, affordable, and mixed-use communities, we specialize in innovative public and private partnerships. Since 1993, we've delivered over $3 billion in developments and maintain a robust pipeline exceeding $1 billion.
Our purpose—Creating Value Through Vibrant Communities—drives everything we do. Guided by our core values, we foster a dynamic and collaborative environment:
- Diligent
- Winning Mindset
- Respectful Team Player
- Humbly Confident
- Integrity
Join our award-winning team! In 2024, we were recognized for our people-first work culture by Top Workplaces (Real Estate Industry) and named Management Company of the Year at the Midwest Prodigy Awards.
If you're passionate, driven, and ready to thrive, we want to hear from you. Apply today and start building a brighter future with Flaherty & Collins Properties!
Software Support Specialist
Do you enjoy helping others solve software issues and making sure the support process runs smoothly? Do you like being the go-to person when things need fixing, working with end-users to find solutions, and supporting software success across teams? As a Software Support Specialist you will play a key role in providing software support, solve software issues, and create value in strong communication and teamwork. This role is perfect if you're proactive, tech-savvy, and passionate about delivering great service.
What You'll Do:
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Provide prompt, effective technical support to end-users
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Troubleshoot issues, identify root causes, and offer efficient solutions
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Maintain open communication with users, keeping them informed through every step
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Proactively share known issues, workarounds, and software updates with leadership
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Participate in software testing to ensure quality and functionality
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Collaborate with the training department to support end-user learning
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Build strong, positive relationships with internal teams and users
What Makes you a Great Fit:
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Associate or Bachelor's degree in Computer Science, IT, or related field
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1+ year of hands-on technical support experience
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Skilled in diagnosing software problems and finding effective fixes
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RealPage software experience is a plus
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Background in on-site property management is a bonus
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Strong communication and organizational skills
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Proficiency in Microsoft Office Suite and general software systems
Benefits Package:
- Health Benefits: Medical, Vision & Dental Insurance
- Wellness Benefits: Employee Assistance Program
- Virtual Doctor Visits
- Retirement Planning: 401k program with a company match
- Employer-Paid Life Insurance
- Paid Time Off- Personal Time, Birthday, Diversity Day, and 8.5 Holidays.
- Paid Parental Leave
- Rental Discounts
- Industry Memberships
- Company Events
- Volunteer Opportunities
- Employer-Paid Training & Certifications
- Employee Referral Program
- Bonus Opportunities
Flaherty & Collins Properties is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
