Lip Lab Lead - 14th Street Washington DC (Finance)
Job Description
Position: Lip Lab Lead
Status: Full-Time Reports To: Store Manager
Location: 1614 14th St NW Washington, DC 20009
About Lip Lab: Lip Lab is more than just a lipstick store; it's an experience. We're passionate about creating a fun, inclusive environment where guests can express themselves through custom, high-quality lip products.
The salary range for this position is $19.00 - $21.00 PLUS TIPS per hour based upon store location. Offered salary is dependent upon experience and location.
The Role: As a Lip Lab Lead, you'll play a pivotal role in ensuring exceptional guest experiences, team development, and operational efficiency. You'll balance a variety of responsibilities, including:
- Guest Experience:
- Providing top-notch customer service, including welcoming guests, confirming reservations, hosting parties, and addressing concerns.
- Managing the appointment booking process, ensuring smooth operations and guest satisfaction.
- Creating a positive and energetic atmosphere that encourages creativity and self-expression.
- Team Leadership:
- Leading and motivating a team of Color Experts to deliver exceptional service.
- Providing effective onboarding and ongoing training to ensure team members are well-equipped.
- Coaching and developing team members to reach their full potential.
- Monitoring team performance and implementing strategies to improve results.
- Operations:
- Overseeing daily store operations, including opening and closing procedures, cash handling, and inventory management.
- Ensuring compliance with company policies, procedures, and safety standards.
- Managing store supplies and inventory to optimize stock levels and minimize waste.
- Troubleshooting technical issues and implementing solutions to maintain operational efficiency.
What We're Looking For:
- 1+ years of experience demonstrating strong leadership abilities and interpersonal skills
- Excellent communication and problem-solving abilities
- 2+ years' experience in retail, hospitality, or a related field.
- Passion for customer service and a positive attitude
- Ability to multitask and prioritize tasks effectively
- Strong organizational and time management skills
- Proficiency in POS systems, including Shopify or similar platforms, as well as in Microsoft Outlook, Excel, and Word
- Physical ability to stand for extended periods, lift up to 30 lbs., and perform repetitive tasks.
What We Offer:
- Competitive pay and tips
- Comprehensive benefits package
- Paid time off and holidays
- Employee discounts
- Opportunities for career growth and development
- A fun and supportive work environment
If you're passionate about color, creativity, and providing exceptional customer service, we encourage you to apply. Join our team and help us make every day a little more colorful!
