IT Customer Support Manager (Finance)
Position Description
Position Description
This position will effectively manage employees who support the company's computer infrastructure, desktop hardware inventory database, and Helpdesk environment. The position will provide project management related to any projects for the desktop computing environment. The position will have direct responsibility for maintaining high availability and productivity of related Information Technology equipment and systems, supporting Kinder Morgan's employees and their use of desktop technologies, and maintaining high availability and productivity through personal computers, hardware, software, and other required IT assets. Maintain and develop working relationships with current and potential hardware/software vendors, including wireless providers.
Job Responsibilities:
- Provide day-to-day management of field desktop support techs who support multiple business units across geographical regions.
- Assist with developing the computing budget guidelines for various business units within Kinder Morgan
- Assist with managing coverage, including scheduling team members to work various Help Desk shifts to keep wait time and abandonment rate low.
- Interact with network services, software systems engineering, and/or applications development.
- Assist with managing desktop hardware inventory database.
- IT liaison for purchasing IT hardware and software for the various business units within Kinder Morgan
- Develop strategies aligned with company values that maintain relevance with technological advancements.
- Maintain working relationships with hardware/software vendors.
- Complete performance assessments of employees reporting to this position.
- Perform additional duties/responsibilities as assigned by the Director.
Position Requirements
Position Requirements
Work Experience:
- 5-10 years of IT Desktop/Helpdesk management experience.
- Bachelor's degree in Information Technology, Computer Science, or other related field or equivalent work experience
Proficiency in the following programs:
- Microsoft Office (Word, Excel, PowerPoint, Access, and Outlook)
- Problem management software, including workflows.
- A strong customer service attitude and desire to assist others are essential.
- Must have proven organizational, administrative, management, interpersonal, and communication skills.
- Must be accountable, keep required work schedules, focus attention on details, and delegate to subordinates.
- Must be a problem solver with the ability to find resolutions.
- Must be able to adapt to a fast-paced environment and be flexible with changing priorities.
- Dependability and the ability to work under pressure while meeting critical time frames are required.
- Maintaining confidentiality is mandatory, and the ability to delegate to others and handle and complete multiple tasks/projects is critical.
- Must consistently maintain a professional and respectful demeanor/attitude with co-workers, clients, vendors, and regulatory agencies.
- Must have excellent verbal and written communication skills.
- This position is in Houston, Texas, at the 1001 Louisiana location.
- The position will manage approximately 16 field desktop support positions.
- Part of an on-call escalation
- Management of Desktop and/or Helpdesk teams.
- Exposure to ticket tracking software.
- Exposure to Power BI and SQL
This position includes a discretionary annual incentive plan. Job level and pay commensurate with experience and skill set.
Kinder Morgan, Inc. offers employees a comprehensive benefits package. Benefits offered for this position may include the following: health care benefits including medical, prescription drug, dental , and vision coverage; Flexible and Health Spending Accounts; Life and Accidental Death and Disability insurance; Supplemental Life and Accidental Death and Disability insurance for employee and dependents; retirement benefits including a 401(k) with employer and employee contributions and a company-funded pension plan; paid time off; paid holidays; a flexible work schedule and many voluntary benefit plans.
Kinder Morgan provides equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, genetic information, citizenship or status as a protected veteran or any other legally protected status.
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EQUAL OPPORTUNITY EMPLOYER STATEMENT: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
