Customer Services Representative (Finance)

Customer Service positions available! Looking for a career opportunity in customer service with a proven industry leader? Our Identity Theft and Breach Notification "ITBN" practice is now hiring for full-time Call Center Representative positions in our Nashville contact center.

The Call Center Representative's primary focus is handling inbound phone calls from consumers who are eligible for Kroll's products and services as well as phone calls from Kroll's program administrators. They will provide web support for online users and will also be responsible for Tier 1 customer service support for breach members. This Customer Service Representative position will be located in Nashville, TN and will report to the Consumer Services Supervisor.

At Kroll, your work will help deliver clarity to our clients' most complex governance, risk, and transparency challenges. Apply now to join One team, One Kroll .

DAY-TO-DAY RESPONSIBILITIES:

• Answer inbound phone calls and emails in a contact center environment.
• Provide excellent customer service support.
• Provide accurate information regarding Kroll's products, services, and product delivery systems.
• Be professional and courteous with callers at all times.
• Maintain confidential information in accordance with company procedures and standards.
• Possess the ability to quickly respond to client and consumer issues and complete a high volume of tasks and assignments.
• Work well within a team environment and independently
• Must study for and pass the Fair Credit Reporting Act (FCRA) certification exam. Study time, costs for exam and materials will be provided by Kroll.
• Other administrative work as needed.
• Perform all duties in accordance with company procedures and standards.

ESSENTIAL TRAITS:

• Customer Service: 2 years (Preferred)
• Call Center Experience: 1 year (Preferred)
• High School Diploma (Required)
• Bachelor's (Preferred)
• Must be flexible, enthusiastic and possess good interpersonal skills.
• Must be able to work 40 hours per week, more specifically the 10:30am - 7pm shift, with flexibility to work additional hours if needed when high call volume is anticipated
• Must be proficient in MS office products, i.e. Word, Excel, PowerPoint.
• Excellent interpersonal and communication skills (listening, verbal, written)
• May be asked to be available for on-call after hours phone support as needed by the business.
• Sitting for long periods of time in close proximity to a computer screen is required.
• Excellent written and verbal communication skills that help represent diverse communities
• Experience working with diverse teams

*Competitive Pay Starting at $15 per hour* *Plus differential for bilingual agents! (Spanish, German, and French languages)*

About Kroll

Join the global leader in risk and financial advisory solutions-Kroll. With a nearly century-long legacy, we blend trusted expertise with cutting-edge technology to navigate and redefine industry complexities. As a part of One Team, One Kroll, you'll contribute to a collaborative and empowering environment, propelling your career to new heights. Ready to build, protect, restore and maximize our clients' value? Your journey begins with Kroll.

In order to be considered for a position, you must formally apply via careers.kroll.com.

Kroll is committed to creating an inclusive work environment. We are proud to be an equal opportunity employer and will consider all qualified applicants regardless of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability.

#LI-CN1Join the global leader in risk and financial advisory solutions-Kroll. With a nearly century-long legacy, we blend trusted expertise with cutting-edge technology to navigate and redefine industry complexities. As a part of One Team, One Kroll, you'll contribute to a collaborative and empowering environment, propelling your career to new heights. Ready to build, protect, restore and maximize our clients' value? Your journey begins with Kroll.