Project Manager (Information Technology)
Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all whom we serve. SHM offers professional education and training opportunities and the chance to work with - and learn from - highly experienced marina professionals. In addition, SHM offers eligible employees benefits such as:
Full Benefits Package Including 401(k) Plan
Orthodontic Coverage
Paid Time Off
Paid Holidays
Paid Parental Leave
Fertility Assistance
Relocation Opportunities
Paid Uniforms
Boating Discounts
Tuition Reimbursement Program
Tool Repurchasing Program
ABYC Training
The Project Manager is responsible for providing support to the Service Manager, Service Team, and customers. Responsibilities include liaising with customers and determine needs, providing clear and precise instructions on the work order for the technician, estimating and scheduling the work required, following through to make sure the work is completed correctly the first time in a timely manner and invoicing and collecting payment in a prompt and timely manner prior to vessels departure.
Essential Duties and Responsibilities
Provide support to Service Manager, Service Team, and customers
Determine all needs and act as liaison between customers and Service Manager
Provide clear and precise instructions on the work order for technicians
Estimate and schedule all required work
Ensure all work orders are completed in a timely manner
Generate invoice for all work provided by service departments
Collect payment in a timely manner
Continuously meets ongoing company goals
Available to work overtime when required to meet deadlines
Other duties as assigned by Manager
Safety and Environmental Responsibilities
Follow SHM Safety and Environmental rules and complete required related training.
Wear proper personal protective equipment (may include safety glasses, gloves, life jackets and/or hard hats) as required for the task or work area.
Report all accidents, injuries, spills and near misses immediately.
Technical and Physical Requirements
High school diploma or equivalent
Prior marina experience preferred
ABYC and/or manufacturer certifications preferred
Ability to sit or stand for long periods of time
Ability to lift 20 pounds
Minimum Soft Skills Qualifications
Excellent verbal and written communication skills
Positive attitude and willingness to learn
Ability to provide exceptional customer service and an understanding of customers' needs
Excellent interpersonal and collaborative skills while working both independently and within a team context
Organizational skills are a must
Detail oriented and ability to multi task are essential skills
Ability to use discretion when trusted with confidential and sensitive information or materials
Eager to engage in a growing, fast paced, and industry-leading company
Exceptional time management and problem solving skills
Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Additional disclosures available at https://shmarinas.com/hr-disclosures/.
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