IT Support Technician (Finance)

The IT Support Technician provides Tier 2 support to all Badger Team Members. The role primarily involves supporting Badger's Tier I team by handling escalations, service calls and managing equipment. They are also responsible for contacting Badger customers directly to diagnose and troubleshoot technical issues and difficult problems. The products you may support include Windows laptops, iOS phones and iPads, Microsoft 365 Suite, InTune, Microsoft Exchange Mailbox, Microsoft Teams, KeyScan, Active Directory, Apple Business Manager, All Badger owned hardware.

The salary for this position will be commensurate with education or work experience.

Key Accountabilities

• Manages O365, client handling, ticket management, remote troubleshooting, service desk and other related experience.
• Creates and provides user-training and maintains documentation for O365 processes.
• Utilizes Microsoft PowerShell to create and manage scripts in Exchange.
• Administers the management for the creation/upkeep of Intune policies.
• Oversees Asset Tracking Management for Hardware and stock levels
• Develops partnerships with 3rd party vendors to offer support for hardware and software in the field.
• Troubleshoots and resolves hardware and software problems on desktop computers, laptops, mobile devices, printers, and peripherals for Badger offices and/or branches (remote locations).

Experience, Qualifications & Education:

• Education: Bachelor's Degree in Computer Science or other related, or combination of education and experience.
• Microsoft 365: 3 years (Preferred)
• Windows: 3 years (Preferred)
• Active Directory: 3 years (Preferred)
• Microsoft Intune w/AutoPilot: 1 year (Preferred)
• PowerShell: 1 year (Preferred)