Install Coordinator (Telecommunications)
Why Join the Peterman team?
Peterman Brothers is an Indiana-owned company, founded right here in central Indiana. Starting out in Pete Peterman's garage in 1986, we have grown to have over 500 employees within 11 locations across Indiana, Ohio, and Kentucky! We've been on the Indy Star's Top Workplaces list seven years in a row.
As a growing company, we offer some of the best benefits in the industry. Here's some of our favorites:
Top Compensation Package401k w/ Company MatchPersonal Time Off (2 weeks to start)HSA w/ Company ContributionMedical Insurance: Health, Dental, Vision, LifeVoluntary Insurance OptionsEmployee Assistance ProgramEmployee DiscountPet Insurance6 Paid Holidays with 2 Additional Paid Floating Holidays Bereavement PayPaid Birthday OffCompany Events & PartiesAdvancement and Growth OpportunitiesAnd so many more!
The Role:
Schedule installation jobs and prepare the installers so they can accomplish the highest quality installations, every time. Dispatch effectively. You are the glue that holds the installation departments together.
What You'll Do:
Work closely with the Install Managers by helping the team complete jobs on time and under budget, helping achieve the company's financial goals.Prepare installation jobs in a timely manner.Building and scheduling Warranty Calls/Returns.Logging tasks for field supervisors to perform estimate for ductwork modifications.Professionally answering the phone in a polite, friendly manner.Calling customers to confirm service/installation, payment, time frame, removal of obstructions, also reminder on multi-day jobs they will be returning (if applicable).Schedule and dispatch jobs for the installers and apprentices. Dispatch technicians.Know how to establish customer rapport to ensure the highest levels of satisfaction.Assist in completing accurate and timely paperwork.Pictures submitted by department (before and during installation)Notes pinned to job.Document any damage done during installation and get with customer experience if someone has not already. All necessary payments such as credit card, financing paperwork and checksAll necessary forms are signed and uploaded to the software system.Back up install coordinators in other locations if needed.Perform Happy Calls for previous day installations.Any other duties provided by the managers.
What You'll Need:
Highly organized with exceptional follow-through abilities.Strong verbal and written communications.Personality that blends well with a fast-paced, goal-driven environment.Competitive individual contributor who also loves to win as a team.Ability to work well in high volume, high demand environment.Excellent sense of urgency and responsiveness to the needs of the customer
Want to join a company that puts people first? Apply today, and our talent team will take it from there. If you're ready to chase your dreams, pick Peterman Brothers, where great service runs in the family!
Peterman Brothers is an Equal Opportunity Employer.
